Terms & Conditions: Last Updated: May 2026

 

1. About These Terms

These Terms and Conditions govern your use of The Brown Collection, including visits to our museum space, purchases of merchandise, books and event tickets (both in person and online), and attendance at our events.

By visiting our museum, making a purchase, or attending an event, you agree to these terms. Please read them carefully. If you have any questions, contact us at contact@glenn-brown.co.uk.

The Brown Collection is a privately funded museum based in England. These terms are governed by the laws of England and Wales.

2. Visiting The Brown Collection

Admission

Admission to The Brown Collection is free of charge. We welcome visitors of all ages.

Opening Hours

Our opening hours are displayed on our website and at the museum entrance. We reserve the right to alter opening hours, close temporarily, or restrict access to part or all of the space at any time, including for private events, maintenance, or circumstances beyond our control.

Conduct on Premises

We ask all visitors to respect the space, the collection, and other visitors. We reserve the right to refuse entry to or remove any visitor who:

• Acts in a manner that is disruptive, threatening, or abusive to staff or other visitors

• Damages or attempts to damage any artwork or fixture

• Fails to comply with reasonable requests made by staff

Children

Children are welcome at The Brown Collection. Children under the age of 16 must be accompanied by a responsible adult at all times. The Brown Collection accepts no liability for unsupervised minors on the premises.

Accessibility

We are committed to making The Brown Collection accessible to all visitors. The building is equipped with a lift serving each floor of the collection, and a wheelchair ramp is available at the main entrance upon request. A disabled toilet is available for public use. 

Please note that Gallery 2, located in the basement, is not wheelchair-accessible due to the building's historic nature.

If you have any specific accessibility requirements, please inform us in advance so we can do our best to assist you. Please contact us at contact@glenn-brown.co.uk prior to your visit.

Photography

Visitors are welcome to photograph works in our collection for personal, non-commercial use. We ask that you:

• Do not use flash photography, as this may damage the works

• Be considerate of other visitors when taking photographs

Please note that copyright in works on display is not held by The Brown Collection. Any commercial or publication use of images requires permission from the relevant artist or their estate. Please see Section 5 for full details.

CCTV

CCTV cameras operate on our premises for the safety and security of visitors, staff, and the collection. By entering the space, you acknowledge that you may be recorded. Please refer to our Privacy Policy for further details.

3. Purchasing Merchandise, Books and Event Tickets

How to Purchase

You can purchase merchandise, books, and event tickets from us in two ways:

• In person at the museum during opening hours

• Online via our website

Pricing

All prices are displayed in pounds sterling (GBP) and include any applicable VAT. The price you see is the price you pay. 

Payment

For online purchases, payments are processed securely by Stripe. By making an online purchase, you agree to Stripe's terms of service and privacy policy, available at stripe.com/gb/privacy.

For in-person purchases, payments are processed via PayPal POS. By making an in-person purchase, you agree to PayPal's terms of service and privacy policy, available at paypal.com/uk/legalhub.

The Brown Collection does not store or have access to your payment card details. All transactions are handled securely by the relevant payment processor. Payment is required in full at the time of purchase.

Delivery

For online merchandise and book orders, delivery times and costs will be displayed at checkout. We aim to dispatch orders within 3 working days. The Brown Collection is not responsible for delays caused by postal or courier services.

Returns and Refunds

If you are not satisfied with a purchase, you may return it within 30 days of receipt in its original, unused condition for a full refund or exchange. This exceeds the statutory minimum under the Consumer Rights Act 2015 and does not affect your statutory rights.

To arrange a return, please contact us at laurie@glenn-brown.co.uk with your order details. We will advise you on how to return the item and issue your refund promptly upon receipt.

Event Tickets

We offer a full refund on event tickets for any reason and at any time prior to the event. To request a refund, please contact us at laurie@glenn-brown.co.uk with your booking details. Refunds are processed via Stripe and are typically received within 5 working days, depending on your bank or card provider. 

If we cancel or change an event for any reason, you will be offered a full refund or the option to transfer your ticket to another event. Refunds for cancelled or changed events will be processed within 5 working days. 

4. Events

By purchasing a ticket to or attending an event at The Brown Collection, you agree to the following:

• You will comply with any specific terms or instructions provided for that event

• The Brown Collection reserves the right to refuse admission to any event at its discretion

The Brown Collection may photograph or film events for promotional and archival purposes. By attending, you acknowledge that you may appear in such materials. If you do not wish to be photographed or filmed, please inform a member of staff on arrival.

5. Intellectual Property

The Brown Collection owns the physical works in its collection. However, ownership of a physical work does not confer ownership of the intellectual property or copyright in that work.

Copyright in works by living artists, or by artists who have died within the last 70 years, remains with the artist or their estate. The Brown Collection does not claim intellectual property rights over such works and makes no representation that it holds reproduction rights on their behalf.

Works by artists who died more than 70 years ago may be considered in the public domain, though visitors should satisfy themselves as to the copyright status of any specific work before reproducing it.

Photography by visitors is permitted for personal, non-commercial use only. Visitors wishing to reproduce, publish, or use images of any work in the collection for commercial purposes must seek permission directly from the relevant artist or their estate. The Brown Collection is not able to grant such permission on behalf of artists or estates.

Where Glenn Brown, our founder, has works in the collection, copyright in those works remains with Glenn Brown personally. Any enquiries regarding the reproduction of his works should be directed to contact@glenn-brown.co.uk.

Our website content, branding, logo, and written materials are the property of The Brown Collection and may not be reproduced, distributed, or used without our prior written permission.

6. Liability

The Brown Collection takes reasonable care to ensure the safety of visitors and the security of the collection. However, to the fullest extent permitted by law:

• We accept no liability for loss or damage to personal belongings brought onto the premises

• We accept no liability for personal injury sustained on the premises, except where caused by our negligence

• We accept no liability for any indirect or consequential loss arising from your visit, a purchase, or attendance at an event

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

7. Our Website

We make every effort to ensure our website is accurate and up to date. However, we do not guarantee that information on our website is error-free, complete, or current. We reserve the right to update or remove content from our website at any time.

Our website may contain links to third-party websites. These are provided for convenience only. We are not responsible for the content or practices of any linked sites.

8. Venue Hire

The Brown Collection offers venue hire and private event hosting. Specific terms will be provided upon enquiry. If you are interested in hiring our space, please contact us at contact@glenn-brown.co.uk.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website and at the museum. Your continued use of our services following any changes constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

The Brown Collection 

General enquiries: contact@glenn-brown.co.uk
Orders, returns and refunds: laurie@glenn-brown.co.uk